Lifetime Guarantee: Your Word Templates Will Work Forever—Or I'll Fix Them Free

I'm so confident in my Word template design that I offer something no one else does:

If any template I create ever stops working—whether that's next month or in 20 years—I'll fix it at absolutely no cost to you.

No time limit. No questions asked. No hidden fees.

My Guarantee to You

When you work with me, you get:

  • Lifetime support – Templates that break? I'll fix them free, forever
  • Zero time limit – Works for as long as your business uses Word
  • No hidden costs – If I built it and it breaks, I fix it at no charge
  • Complete peace of mind – Your documentation infrastructure is protected

My guarantee is simple: If after engaging my services you ever encounter an issue with Word templates or documents I designed, built, and created for you, I'll update or fix them for free.

Why Can I Offer This?

Because Properly Designed Word Templates Don't Break

When Word templates are built correctly—following Word's actual design rules rather than fighting against them—they're incredibly stable. I have templates I created in 1999 that still work perfectly today.

In 25+ years and hundreds of clients, I've never had a template fail due to my design. This guarantee costs me nothing because my method simply works.

The only significant change Microsoft has made since 1994 was the 2007 update from .doc to .docx format. Even then, properly designed templates transitioned seamlessly. Word's core design principles haven't changed in over 30 years—and likely won't.

Don't Just Take My Word For It

Client Testimonials

"Five stars isn't enough. I wish all my staff and contractors were as professional and good at what they do as Russ is. Russ helped is develop great looking, versatile, stable, but very complicated macro driven word template. The quality of his work, time management, efficiency and communication are outstanding. We have learned so much we didn't know we didn't know through working with him. He also adds value by providing short videos explaining what he has done, so we can now easily do ourselves things that seemed to complicated to even consider."
Henry Adams Owner, Common Capital
"By far the most skilled contractor with respect to his mastery of Microsoft Word. My experience with Mr. Crowley far exceeded my expectations. Many freelancers claim to be able to assist with a client's problem but he not only quickly addresses the issue but also ensures you understand why and how he applied the solution."
Timothy Lee Montague
Innovatory Consulting
"I can wholly, unequivocally and without reservation recommend working with you, Russ. I speak five languages, and I don't think I can find the words in any to make that statement any stronger or more sincere."
Jonty Yamisha Owner, OptiLingo
"Makes me reconsider what 5 stars means for everyone else I've worked with. Russ recorded videos explaining everything he was doing to help our document and how we could do it ourselves going forward. Teach a man to fish... Couldn't recommend Russ more highly."
Colby Howard President, ParagonIntel
"This is the second time I've engaged with Russ and once again he has done an amazing job. Excellent work ethic, great communication and very professional. Russ always goes above and beyond to take the time and educate on the intricacies of Word. Thank you once again Russ and look forward to engaging with you again in future."
Caroline Burrows www.carolineburrows.com.au
"Russ Crowley is a true professional. I had to have a complex manuscript formatted in Microsoft Word for an academic press, and Russ delivered a perfect final product right on schedule. Along the way he was patient, understanding, courteous, and extremely resourceful in getting problems solved. I am 100% satisfied with his work, and I would gladly hire him again. He was great."
David Arndt Author, Arendt on the Political

Free Template Analysis – No Obligation

Not Sure If Your Current Templates Need Help

I'll analyze your Word templates for free and send you a video explaining:

  1. What problems exist (if any)
  2. Why they're happening
  3. Exactly how to fix them

100% free. Zero obligation.

You can take my advice and fix things yourself, or hire me to do it—completely your call.

I'll never chase you, and you'll never need to chase me for updates. I'm the most communicative contractor you'll ever work with.

From Barclays to Microsoft and Beyond—The Method Works

I've proven this approach with clients ranging from:

  • Barclays Bank – Redesigned documentation templates for their IT department
  • Vizzavi/Vodafone – Created installation and configuration procedure documents
  • Norwich Union (now Aviva) – Developed service level agreement templates
  • Microsoft – Built project documentation templates (yes, even Microsoft needs help with Word)
  • DriverTrett – Saved them $100,000-$200,000 annually through template redesign.
  • Impact International – Saved them 200 hours a year in their UK office (and this was just 1 of 19 offices globally that uses my templates)

Even better is every one of the templates is still working today. That's the power of proper Word design.

What's Covered (and What's Not)

This Guarantee COVERS:

  • All templates and documents I personally design and create
  • Issues that arise from Word updates or system changes
  • Any structural problems with the template architecture
  • Compatibility problems with new Word versions
  • Bugs or errors in my original design

This Guarantee Does NOT Cover:

  • Modifications made by others after I deliver your templates
  • Issues caused by third-party plugins or add-ons
  • Problems from documents not created using the templates I built
  • User error or misuse of the templates
  • Requests for new features or design changes (though I'm happy to quote these)

Ready to Get Started?

You have Two options:

Option 1: Get a Free Template Analysis

Send me your current templates. I'll review them and send you a video explaining what's wrong and how to fix it. No cost, no obligation.

To do this:

Click on the Contact/assistance button in the bottom corner, choose option 3, and follow the instructions

Option 2: Book a Discovery Call

Let's discuss your documentation needs, timeline, and how I can help. These calls are free and pressure-free (and I guarantee I'll teach you at least one thing about Word on our call):